THE BETTER QUESTION TO ASK
the right question
the right way at the right time
Empower your team to ask the right questions, in the right way, at the right time to unlock better answers and drive meaningful conversations.
CLIENTS DARREN WORKS WITH:
If You Want Better Answers, You’ve Gotta Ask Better Questions
All progress starts from asking questions.
Every good conversation starts with a question, so does every Google search. So you’d better be good at asking questions!
The Better Questions to Ask program teaches your team how to master the art of questioning so they can get what they want.
We Usually Ask Questions To Prove Ourselves Right
People usually frame questions to get the response they want. Everybody does it – managers, salespeople, partners and parents.
But rarely does it get the right result. While we think we are right, our staff, customers, partners and kids all think they are right too. The end result is disagreement that needs to be worked through. This creates more work.
To get around this, people focus on the type of questions they ask - open vs closed questions. While this helps, it misses the point - you’re asking questions to gather information, not to ask a specific type of question. Your focus should be on the information you receive, not the type of question you asked.
This traditional approach results in lots of assumptions. We assume that everyone we speak to is on the same page around the project, sale or next step forward. It’s only later when things don’t work out as we assumed, that we realise the problem. This creates even more work.
The Solution
The Better Question to Ask program gives your team the skills to ask the right questions, in the right way, at the right time to get what they want. It is a highly interactive program that will challenge the way your team thinks about questions and the answers people give them.
There Are Four Levels of Questions to Ask
Abstraction. At what level are you asking questions? Are you going for the big picture or the details? When do you use which one, and when do you swap? Do you understand where they are at?
Language. This is about psychology and challenging the person you’re speaking to. Why did they use that word and not another? When you know this, you can challenge their way of thinking.
Details. This is the level of knowledge you have of the customer’s problem, just as much as their understanding of their problem. What is it everybody needs to know for the best outcome?
Personal. Connecting at a deeper level. Are your questions structured for them, about them and on them? Or are they focused on you, and what you want?
Getting the right answers is all about asking the right questions. Each level of questioning serves a specific purpose in deepening understanding and fostering meaningful connections. By selecting your questions based on the context and desired outcome, you can ensure that your inquiries lead to insightful responses.
